Frequently Asked Questions
Answers to common questions about our IT and cyber security services.
General Questions
What IT services does Vitur provide?
Vitur provides comprehensive IT and cyber security services including:
- Cloud optimisation and cost management
- DevOps consultancy and CI/CD automation
- Cyber security audits and hardening
- Infrastructure setup and cloud migration
- Compliance support (GDPR, ISO 27001)
- General IT support and troubleshooting
Where is Vitur based?
Vitur is based in Bathgate, West Lothian, Scotland. We serve businesses throughout the Central Belt of Scotland including Edinburgh, Glasgow, Falkirk, Stirling, West Lothian, Midlothian, East Lothian and Clackmannanshire.
Do you serve businesses outside Scotland?
While we're based in Scotland and primarily serve Scottish businesses, we can provide services to clients across the UK on a case-by-case basis. Contact us to discuss your requirements.
Services & Solutions
How can we reduce our cloud costs?
We conduct a detailed FinOps analysis of your cloud infrastructure and usage patterns. We typically identify 20-40% cost savings through:
- Compute optimization and right-sizing
- Commitment planning (reserved instances)
- Storage lifecycle management
- Data transfer and egress optimization
- Database and BigQuery tuning
Our team implements these changes with your technical staff, ensuring no disruption to operations.
Do you provide cyber security audits?
Yes, we provide comprehensive cyber security audits and reviews. We assess your:
- Cloud infrastructure and networking
- Identity and access management (IAM)
- Data protection and encryption
- Compliance posture (GDPR, ISO 27001, etc.)
- Software development security practices
- Incident response capabilities
We provide prioritized recommendations and support implementation.
What is DevOps consultancy?
DevOps consultancy helps your team implement modern development practices including:
- CI/CD automation (GitHub Actions, GitLab CI)
- Infrastructure as Code (Terraform, Kubernetes)
- Containerization and orchestration
- Monitoring and observability
- SRE practices and incident management
This improves deployment frequency, reliability and team efficiency.
Are you compliant with GDPR and ISO 27001?
Yes, we help businesses achieve and maintain compliance with GDPR, ISO 27001 and other regulatory requirements. We provide:
- Security assessments and gap analysis
- Control implementation guidance
- Documentation and evidence collection
- Ongoing compliance monitoring
Getting Started
How do we get started with Vitur?
We offer a free 30-minute assessment call. During this time, we'll:
- Discuss your current IT situation and challenges
- Understand your business goals and priorities
- Identify quick wins and improvement opportunities
- Propose a tailored engagement approach
What's your response time for IT emergencies?
Our response times vary based on your service agreement. We prioritize:
- Urgent security incidents
- Critical infrastructure failures
- Data loss or corruption issues
Contact us at contact@vitur.co.uk to discuss emergency response SLAs and support options.
How long does a typical engagement take?
Engagement duration varies based on the scope of work:
- Quick assessment: 1-2 weeks (free 30-min call, followed by brief analysis)
- Security audit: 2-4 weeks depending on infrastructure size
- Cost optimisation review: 2-3 weeks for analysis and recommendations
- DevOps implementation: 4-12 weeks depending on complexity and team readiness
Do you offer ongoing support?
Yes, we offer flexible ongoing support options including managed services, retainer-based support, and project-based engagements. We can tailor a support model that matches your business needs.
Still Have Questions?
If you don't see your question answered here, please contact us or email us at contact@vitur.co.uk.